Shipping & Returns Policy

Shipping Policy
Panini Authentic processes all order within 48 hours from the business day they are received. Panini Authentic currently ships via FedEx to the following locations: United States, Puerto Rico, U.S. Virgin Islands and Canada. For international orders outside these locations please call the customer support number for assistance.

International Orders
Most of our products are available for international shipping. International imports generally require the payment of brokerage, duties and/or taxes to the destination country. When ordering outside the US, all duties and taxes are the sole responsibility of the customer. Any brokerage, duties or taxes charged back to Panini Authentic due to non-payment or refusal will be charged to the payment method used by the customer. Please note international orders may have a slightly longer processing time than domestic orders. We are unable to deliver to P.O boxes, APO or FPO addresses. If you need additional assistance, please contact customer service by calling (817) 983-0203 or emailing customerservice@PaniniAuthentic.com.

Return Policy
At Panini Authentic we are 100% committed to your satisfaction. If for any reason you need to return an item please adhere to the following guidelines:

Call customer service (817) 983-0203 or e-mail customerservice@PaniniAuthentic.com within 72 hours of receipt. A customer service representative will provide an authorization number to note on the return package. This number must be clearly marked upon return receipt to ensure timely processing. We will not accept any packages without this return authorization number.

Please not that all returns and exchanges must be in new, unused condition with the original packaging, documentation, and certification attached. All returns must be received within 14 days of original receipt. Due to the value of most products we suggest that all returns be shipped back with insurance and tracking to ensure proper delivery.